certified since 2017 · 9 credentials
ServiceNow implementations that lose nothing.
Not your requirements. Not your quarter.
Senior, CIS-certified implementation consulting. Every workshop is recorded, every requirement is traced from your words to the build, and AI agents do the heavy lifting behind production-grade guardrails. You buy the consulting — the agents are why it lands in weeks, not quarters.
Two ways to buy an implementation. Both cost you.
The big-firm implementation
Your requirements get gathered once, in week one — then retold through decks and a rotating delivery bench until go-live ships a paraphrase, two quarters later. You pay for caution in months, and in a build shaped by people who won't own it.
Just add AI
Point a generic agent at your system of record and it will move fast — right up until it writes to production it shouldn't, and you learn about it from your users. Speed you can't trust isn't speed. It's exposure.
A senior implementation practice that runs on agents.
Big-firm requirements discipline, agent-speed delivery — without either one's price. Workshops on the record, scope enforced in code, every change verified on your instance. You buy the consulting. The agents are why it's fast.
What you said is what gets built.
Three disciplines run through every engagement. None of them are optional, and none of them are marketing.
Every workshop, on the record
Discovery isn't a consultant with a notepad. Working sessions are recorded and transcribed, decisions are logged as they're made, and the requirements come from what was actually said in the room — not from what somebody remembered on the flight home.
Requirements that survive to go-live
Every item in the build traces back to the record: the session, the sentence, the sign-off. When scope shifts, the record shifts with it. At go-live you compare the system against what you asked for — word for word, not paraphrase against memory.
Agents on the build, guardrails on the agents
AI agents do the heavy lifting under a disciplined harness: read-only first, scope enforced in code — not good intentions — and every write verified by read-back on your instance. Behind it sits a compounding memory of the ways ServiceNow bites you: 153 entries and counting, 116 of them hard-won platform lessons. It's how a small senior practice out-delivers a bench of twenty.
What we take on.
Full ServiceNow implementations
ITSM, CSM, or the re-implementation of one that drifted — workshops through go-live, one senior implementer end to end. Recorded discovery, traceable scope, verified delivery.
CSM, case & intake orchestration
Case, intake, and Customer Service Management wired end to end: routing, assignment, SLAs, and the automations that make them actually hold under load.
Scoped-app builds & live migrations
A real application — data model, flows, UI, ACLs — against a fixed scope. Or a live data-model migration with inbound feeds: staged, masked, deduplicated, executed behind an end-to-end verification pass.
Rescue & remediation
An instance that drifted, broke, or was half-implemented — assessed read-only, stabilized, and brought back to a state you can safely build on again.
AI-enable your ServiceNow team
Stand up the same disciplined agent tooling for your own admins — with the guardrails, verification, and working practices that keep it safe once it's in your hands, not just ours.
Something else stuck?
If it lives on your instance and keeps sliding down the roadmap, it qualifies. Book a working session →
Workshop to go-live, on the record.
Workshop — recorded
Discovery runs as working sessions, not questionnaires. Every session is recorded and transcribed; requirements are pulled from what was actually said in the room, and you can check any of them against the tape.
Scope & design
A concrete change plan traced line by line to the requirements record, built on a read-only baseline of your actual instance. You approve it in writing before anything is built.
Build behind guardrails
Agents do the heavy lifting strictly inside the agreed scope. Anything reaching for production outside the plan is blocked at the boundary, not flagged after the fact.
Verify on your instance
Every change is tested against your real configuration and data — not a generic sandbox — until regression, integrity, and ACL checks pass.
Hand off the whole record
The working build, the audit trail of every action taken, and the requirements record it all traces back to. Nothing about the engagement is a mystery, and nothing depends on us staying.
Every run, signed and on the record.
The same discipline we promise in workshops shows up in delivery. Every run below is a real, dated delivery — kickoff to live-verified ship, evidence on file. Nothing here is invented.
Real figures from the current engagement record, as of 2026-07-24.
When it goes wrong, you watch it get fixed.
Mid-run, an update-set capture incident put real changes in the wrong change-tracking container. It was caught in-run, every record re-parented, and both update sets verified clean — all of it on the record, same day. The audit trail includes the mistakes, because that is what makes the rest of it believable.
The practice.
Every engagement is led by Adam Pflantzer — a CIS-certified ServiceNow implementer who has spent the better part of a decade building on the platform, including years leading ServiceNow UX and delivery inside large consultancies. The person in your workshop is the person who designs the build and signs the verification. There is no bench to rotate in.
The agent tooling exists because coding agents are great in a sandbox and dangerous on a live system — the write that returns 200 but silently did nothing, the change made under the wrong identity, the mistake a team already paid for three weeks ago. So the discipline senior engineers apply automatically got packaged into code: read-only first, every write verified by read-back, everything attributed and logged, and every burn recorded once — so no client's instance pays for the same lesson twice. It isn't the product. It's why a small senior practice delivers like a large one, without a large one's calendar.
Bring the implementation you keep deferring.
Or the stuck workflow, the rescue, the scoped app. We'll spend a working session on it — recorded, read-only, on your terms — and you'll see exactly how this practice behaves on real ServiceNow before you commit to anything.